FAQS

Electric Fireplace is a device that creates a fire and smoke effect without actually burning anything. It utilizes light bulbs and special controllers as well as reflectors to create this effect. An Electric Fireplaces is primarily a decorative item but it does come with heater that can be used in winter months.
Anyone who has sense of style and want to make their home, restaurant, retail showroom or hotel stand out from rest. Fireplace can decorate walls of living rooms of homes, resturant dining areas or bars, hotel lobbies or rooms, retail showrooms or any other living space.
Our fireplaces are made of Glass and Steel thus look really good in a well designed and decorated space. We've yet to receive a customer complaint on quality but nonetheless, we give 6 months of warranty except for parts that can go bad based on usage like light bulbs and electric parts.
Yes, you can but we advise using our website. You can pay by credit/debit cards or from your bank account. We use secure and reliable PayUMoney.com for payment processing. If you still prefer off-line purchase, you can email us at [email protected] and send your requirements.
We ask for 4 weeks time but we can deliver to most major cities and metro areas in less than 2 weeks. We use large transport companies like Nitco to ship our fireplaces since most Courier companies won't accept bulky fragile items.
We've yet to receive this complaint because of double cardboard with bubble wrap packaging but we understand that it can happen. If it happens, we request you to take pictures of the damaged parts immediately and email those to us. We'll send you replacement parts free of charge and also work with shipping company to ensure that it doesn't happen again.